Terms & Conditions

1. Introduction

Welcome to Baker's Dozen. These Terms and Conditions ("Terms") govern your use of our website bakersdozen.digital and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. About Baker's Dozen

Baker's Dozen is a digital marketing agency registered and operating in the United Kingdom. Our registered office is:

Baker's Dozen
Third Floor
207 Regent Street
London W1B 3HH
United Kingdom

Email: hello@bakersdozen.digital

3. Services

Baker's Dozen provides digital marketing services including, but not limited to:

• Search Engine Optimisation (SEO)
• Pay-Per-Click (PPC) Advertising
• Social Media Marketing
• Content Marketing
• Website Design and Development
• Email Marketing
• Digital Strategy and Consulting

The specific services provided to you will be outlined in your service agreement, proposal, or statement of work.

4. Service Agreements

When you engage our services, you will enter into a separate service agreement or accept a proposal that outlines:

• The scope of services to be provided
• Pricing and payment terms
• Project timelines and deliverables
• Specific terms relating to your project

These Terms supplement, but do not replace, any specific service agreement between you and Baker's Dozen.

5. Payment Terms

5.1 Pricing

All prices are quoted in British Pounds (GBP) unless otherwise stated. Prices listed on our website are subject to change without notice, though any agreed pricing in your service agreement will be honoured for the duration of that agreement.

5.2 Payment Methods

We accept payment via:

• Credit and debit cards (processed securely through Stripe)
• Bank transfer
• Other methods as agreed in writing

5.3 Payment Schedule

Payment terms will be specified in your service agreement. Typical terms include:

• One-off projects: 50% upfront, 50% upon completion
• Retainer services: Monthly invoicing, payable within 7 days
• Productised services: Full payment upfront

5.4 Late Payment

If payment is not received by the due date, we reserve the right to:

• Suspend work on your project until payment is received
• Charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate
• Terminate the service agreement

5.5 Refunds

Refund eligibility depends on the nature of the service:

• Consultations and strategy work: Non-refundable once delivered
• Ongoing services: You may cancel with 30 days' notice; no refund for the current billing period
• Project-based work: Refunds considered on a case-by-case basis for work not yet commenced

6. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide timely access to necessary information, materials, and assets
• Respond to our communications and requests within reasonable timeframes
• Provide accurate and complete information
• Grant necessary permissions and access to platforms, accounts, and systems
• Review and approve deliverables within agreed timeframes
• Make timely payments as agreed

Delays caused by failure to meet these responsibilities may result in project delays and will not be grounds for refunds or compensation.

7. Intellectual Property

7.1 Client-Provided Materials

You retain all rights to materials you provide to us (logos, images, content, etc.). By providing these materials, you grant us a licence to use them for the purpose of delivering our services.

7.2 Baker's Dozen Work Product

Upon full payment, you will own the final deliverables specified in your service agreement. However:

• We retain the right to use your project in our portfolio and marketing materials
• We retain ownership of any proprietary tools, processes, or methodologies used
• We may retain and use anonymised data and insights for improving our services

7.3 Third-Party Assets

If we use third-party assets (stock photos, fonts, software, etc.) in your project, you are responsible for any ongoing licensing fees unless otherwise agreed in writing.

8. Confidentiality

We will treat all information you provide as confidential and will not disclose it to third parties except:

• With your explicit consent
• To our subcontractors and service providers who need access to deliver our services
• When required by law

This obligation continues for 2 years after the end of our service agreement.

9. Warranties and Disclaimers

9.1 Our Commitment

We warrant that:

• Our services will be performed with reasonable skill and care
• We will use industry-standard practices and comply with applicable laws
• We have the right to provide the services we offer

9.2 Results Disclaimer

While we work diligently to achieve the best possible results, we cannot guarantee specific outcomes such as:

• Search engine rankings
• Website traffic levels
• Conversion rates
• Revenue increases
• Social media engagement or follower growth

Digital marketing results depend on numerous factors outside our control, including market conditions, competition, algorithm changes, and user behaviour.

9.3 Third-Party Platforms

We are not responsible for:

• Changes to third-party platforms (Google, Meta, etc.) that affect your results
• Account suspensions or bans imposed by third-party platforms
• Technical issues with third-party platforms outside our control

10. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claims arising from our services is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for any indirect, consequential, or incidental damages including lost profits, lost revenue, or lost data
• We are not liable for any losses resulting from third-party actions, platform changes, or factors outside our reasonable control

Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services with 30 days' written notice.

11.2 Immediate Termination

We may terminate our agreement immediately if:

• You fail to pay invoices when due
• You breach these Terms or your service agreement
• You engage in illegal, unethical, or abusive behaviour
• Continuing the relationship would harm our reputation

11.3 Effect of Termination

Upon termination:

• You must pay for all work completed up to the termination date
• We will provide you with all completed deliverables
• We will return or destroy your confidential information as requested
• Access to any accounts or platforms we manage will be transferred to you

12. Website Use

12.1 Acceptable Use

When using our website, you agree not to:

• Use the website in any unlawful manner
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or harmful code
• Scrape, copy, or reproduce our content without permission
• Interfere with other users' access to the website

12.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

13. Data Protection

We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

For existing service agreements, material changes will not apply retroactively without your consent.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labour disputes
• Failures of third-party services or infrastructure

16. Entire Agreement

These Terms, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Baker's Dozen regarding your use of our website and services.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Dispute Resolution

If a dispute arises, we encourage you to contact us first at hello@bakersdozen.digital so we can attempt to resolve the matter informally.

If we cannot resolve the dispute informally, you may have the right to refer the matter to alternative dispute resolution or the courts as appropriate.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Baker's Dozen
Third Floor
207 Regent Street
London W1B 3HH
United Kingdom

Email: hello@bakersdozen.digital